Queue Management System

Nurse/Patient Solution Queue Management System

Background Context

There is a problem with both patients and nurses when face at the beginning of the patient's journey in the hospital. Currently, nurses are pre screening patients for covid and triaging them outside of the hospitals since they aren’t utilizing virtual waiting rooms. This has become a manual process which is both exhausting to nurses and patients. Patients can be easily overlooked and communications between nurses can be missed. In addition, covid can be transferred between patients and nurses through this interaction phase.

OVerview goal

We want to eliminate the manual process and create an application that will streamline and help the nurses move patients from the pre-screening and triage stage to their corresponding waiting rooms.

How can we create an application that will help nurses move patients through pre-screening and triage stages with the least amount of physical contact involved?

Role

As the main UIUX Designer, I performed all the project roles in the preliminary stage from research to design and presented what the final product would have been.

Challenge

Citlali Clinic Group was brought on to help create an application that will help the nurses move patients from the pre-screening and triage stage to the corresponding waiting rooms. They are currently doing this manually with paper charts they are using to tally patients.

PREFACE

In the preliminary stages and a POC - proof of concept, we didn't discuss the baseline for what success would be and dive into details about what the definition of done would have been.